Frequently Asked Questions

Find answers to common questions about our products, services, + policies.

Yes! Most appointments can be booked directly online 24/7 through our booking system. Find the link on our "Appointments" page.

We exclusively use professional products from Kérastase and L'Oréal Professionnel for haircare and treatments. Our color services are formulated using L'Oréal Professionnel color and Redken Shades EQ glosses

The Blonding Experience is part of our signature MW Color Experiences and is one of our fully customized, non–à la carte color services. Designed around your starting point, maintenance goals, and desired result, it allows your stylist the flexibility to create a personalized plan for achieving your dream hair.

Our Partial Highlight and Full Highlight services are part of our Essential Color Menu and are offered à la carte. These services are ideal for guests looking for routine maintenance or more targeted color appointments.

If you're unsure which option is right for you, we're happy to help guide you toward the best service for your goals. Reach out to our team or schedule a consultation!

Every color service includes a standard amount of product. Because every guest's hair is unique, some appointments require additional color to achieve the desired result. When extra product is needed, an Additional Color Fee may be added to your service. We track color usage through our salon color software to ensure charges accurately reflect the amount of color used during your appointment.

Only MW Signature Color Services include a blowout. All essential color service timing reflects the color service itself. Guests may add a Signature Blowout or other finishing service when booking.

Pricing varies based on the method, length, density, and amount of hair needed. Consultations are required for a personalized quote.

We kindly ask for at least 48 hours' notice for cancellations or reschedules. Appointments canceled or rescheduled with less than 48 hours' notice are subject to our cancellation fee of 50% of the services booked. This applies no-shows as well.

Guest satisfaction is extremely important to us. If you have concerns regarding your service, please contact us within 7 days of your appointment so our team can review and determine the best solution.

Referral program

Love your Mahalla Wild experience? Share it with a friend and earn rewards together. When a new guest you refer completes their first service, you'll receive 50 points on your account, and they'll receive 50 points on theirs to use toward a future visit. It's our way of saying thank you for spreading the wild word!

Muse rewards

We love rewarding our loyal guests. For every $50 spent on retail, you'll earn $5 in points that can be redeemed on future services or retail purchases. Points can be saved for later or used immediately after they're earned.

BIRTHDAY REWARDS

Celebrate your birthday month with us! Receive 5 complimentary points on the first day of your birthday month to redeem on services or retail.